30-Day Return & Refund Policy

At Vessa Bags, we want you to feel confident with every purchase. If your order isn’t quite right, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your bag or accessory must:

• Be in the same condition in which it was received
• Be unused and unworn
• Include all original tags, straps, accessories, dust bags, or other included items
• Be returned in its original packaging
• Include a receipt or valid proof of purchase

To request a return, please contact us at support@vessabags.com.

To help us review your request, we may ask you to provide clear photos of the item and its packaging.

Once your return is approved, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@vessabags.com.

Please include your order number along with clear photos or a video showing the issue. Our support team will review your request and work with you to provide an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Items marked as final sale or non-returnable at the time of purchase
• Items showing signs of use, wear, damage, stains, odors, or alteration after delivery

If you're unsure whether your item is eligible for return, please contact support@vessabags.com before sending it back.

Exchanges

Exchanges are available for items that arrive damaged, defective, or incorrect, subject to availability.

Photos or a video of the received item may be required for verification. Once your exchange request is approved, we will provide instructions regarding the return and replacement process.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@vessabags.com.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind or personal preference.

If the return is due to an item being damaged, defective, or incorrect, Vessa Bags will cover the applicable return shipping costs once the issue has been verified.

Questions?

For any questions regarding returns, exchanges, or refunds, please contact our customer support team at:

support@vessabags.com

We’re happy to assist you.