Orders are processed within 1–3 business days, then typically arrive in 4–9 business days. Allow up to 12 business days during customs delays or peak periods.

Once the parcel reaches your country it may pass to a local courier for the final leg, which can add 1–3 days.

Nothing. Shipping is free on every order, with no minimum spend.

We ship directly from our manufacturing partners overseas rather than holding stock in a local warehouse. That is what keeps the prices where they are, and it is why delivery takes longer than a domestic retailer.

You will receive a tracking number by email once your order ships. Allow 24–72 hours for it to start updating — a tracking number that shows nothing yet is normal and does not mean the parcel is lost.

International orders sometimes show two tracking stages as the parcel moves from the international carrier to your local courier.

Orders outside the United States may attract customs duties or import taxes set by your country. These are not included in the price and are the recipient’s responsibility. We have no control over the amount or the timing.

Items in one order are sometimes fulfilled from different locations and ship separately, each with its own tracking. There is no extra charge.

Email support@vessabags.com immediately with your order number. We can usually correct it before the order is processed, but not once it has shipped.

30 days from the day your item arrives. The bag must be unused and unworn, in its original packaging, with any tags, straps, dust bags and accessories included.

Email support@vessabags.com to start a return. Please wait for authorisation before sending anything back — unauthorised returns may not be accepted.

For a change of mind, return shipping is yours. If the item arrived damaged, defective or is not what you ordered, we cover it once we have verified the issue.

Contact us within 7 days of delivery with your order number and clear photos or a short video of the item and its packaging. We will arrange a replacement or a refund.

Once your return arrives and passes inspection, approved refunds are issued to your original payment method within 10 business days. Your bank may take longer to display it. If more than 15 business days have passed since approval, email us.

Exchanges are offered on items that arrive damaged, defective or incorrect, subject to availability. For anything else, return the original for a refund and place a new order — you will not be waiting on our stock.

Yes, for a full refund any time before it ships. Email us as soon as you can with your order number.

Only when the product page says so. Vegan leather is called vegan leather. Genuine leather is only described as genuine leather when we have verified it against the manufacturer’s own specification — and we have corrected listings where the supplier’s claim was wrong.

Most of our range is vegan leather, canvas, nylon, polyester or satin.

Every product page lists the weight in grams, and the dimensions wherever the manufacturer supplies them. Where they do not, we say so rather than guessing.

Weight matters more than people expect. Some large totes weigh over 1,000g empty; some crossbody bags weigh under 200g.

Close, but screens vary. Colour can look different depending on your display and lighting, and minor variation in stitching, hardware finish and grain is normal on any bag.

Each product page has a short care note for that specific material. In general: wipe with a soft dry cloth, avoid soaking, keep leather and suede away from direct heat, and store stuffed lightly so the shape holds.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is taken securely at checkout and we never see or store your card details.

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

Yes. The store runs on Shopify with SSL encryption across the whole site, and card details are handled by the payment provider rather than by us.